A smart phone a day keeps the doctor away: mobiles and health in PNG

Nurse sets up for a village health clinic, PNG 2009 (DFAT/Flickr/CC by 2.0)
Nurse sets up for a village health clinic, PNG 2009 (DFAT/Flickr/CC by 2.0)

Health services in Papua New Guinea are mainly provided by Community Health Workers (CHWs), who have two years of training provided by Health Colleges, after which they are allocated their aid post roles, usually to rural or remote areas. Encouragingly, many of the young graduates I have had the pleasure of working with are eager to serve the communities of PNG and have a genuine passion for their work. However, once working in the rural aid post, CHWs find themselves battling with an irregular and unreliable supply of health care products, lack of access to continued professional development, professional isolation and lack of support.

The rural communities in which CHWs are stationed commonly have limited electricity, sanitation via dug toileting and water provided by the local creek in which bathing, washing and cooking all take place. Nevertheless, even in the most remote locations one modern gadget seems omnipresent– the mobile phone.

In the past, short wave radio has often been relied upon in PNG, especially to support and connect health care services. One particularly good example is that of Rumginae Hospital where Dr Brandon conducts weekly meetings with workers from 5 health centers and 10 aid posts. Through these meetings Dr Sharon Brandon is able to provide pastoral support, education, medical advice, and collect crucial epidemiological information regarding disease in the region. However this opportunity to converse directly with a doctor is not available for many rural health care workers.

When a woman is laboring, obstructed in the middle of the night, a CHW needs urgent advice – they cannot rely on a nurse or doctor to conveniently be next to a large, bulky and difficult-to-transport radio system. When a small child has an unfamiliar rash and fever – the health care worker worries enough to consider meningitis versus the typical childhood exanthem, but how can they seek a timely opinion via radio when this is a clinical sign best photographed and reviewed? In a country with a limited number of specialists, imagine the immense benefit of being able to call one in their offices in Port Moresby to seek advice, or perform a tele-health consult for specialist expertise which would otherwise never reach these remote areas.

Professor Suwamaru of Divine Word University Madang interviewed health care workers from seven provinces and found that practitioners were using mobile phones for ordering medical supplies, receiving calls from the community about women laboring, using the calculator function to analyse malaria parasite density and transmitting injury photos to colleagues to clinical seek advice. Some workers also reported keeping tallies of malaria incident accounts and texting them for epidemiological purposes, allowing for targeted provision of care to areas battling outbreaks. Many Community Health Workers are also using their mobiles to send information about locations in which they will be conducting clinics or vaccinations so that villagers from surrounding areas can congregate for health care provision.

The key benefits of mobile over radio are portability, accessibility, and future proofing with extended technological capacities. Most PNG families, particularly young people, have access to mobile phones. The paradox of teenagers living without electricity, running water or sanitation, but being able to apply snapchat filters to their selfies is almost comical – but certainly an opportunity which cannot be denied, with the World Bank estimating that 2 million people in PNG now own a mobile.

Mobile phone networks in PNG continue to expand and improve, with companies such as Digicel, BeMobile and Citiphone investing in network expansion. In comparison, the short-wave radio network has fallen into disrepair and requires specific government support to maintain functionality. For example, in Orora Village in the Madang Province only a third of villagers had access to a working radio receiver, but all villages had full phone coverage.

Dr. Jonathan Ritchie says that 80% of the land mass of PNG has mobile coverage, a remarkable feat considering the difficult terrain, dense rainforest and formidable isolation of most areas.  Further, since the introduction of competition into the mobile market in 2007, prices of handsets and calls have plummeted, with the cost of a call falling by 60% by 2016.

A successful example of mobile use in the PNG Health setting is the toll free “Kaunselin Helpim Line,” which provides counselling and advice on family violence, including STIs and HIV, and can be called without any phone credit. Internationally, Danis et al describe the use of the Ugandan Health Ministry SMS reminder system which encourages patients to take medication at certain times – this could be a game changer in the battle against multidrug resistant TB within PNG.

Looking to the future, the mobile, especially the smart phone, may become a way for individuals to carry their health books – which are often presented to health workers in poor condition, with pages missing, or patients losing their books altogether. To have a record of visits, vaccinations, and treatments on the individual’s phone would revolutionise the system, with no need to print thousands of health books yearly.

As the PNG population continues to expand, health care in the region needs to embrace modern technology to meet expanding needs. Rural Community Health Care Workers are indispensable to the provision of care at a grass roots level, and these workers need to be supported, educated, and connected with to provide the quality services Papuans deserve. Mobile phones are the only way we can realistically continue to support these workers in the 21st century, and should be focused on in policy and funding.

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Mikaela Seymour

Mikaela Seymour is a medical officer working in Western Province, specifically remote Middle and South Fly villages. She is a member of the Australia-PNG Network and has previously worked for Australian Doctors International and Rural Medical Education Australia in PNG.


  • Thank you Mikaela, as a Papua New Guinean from the Western province, I found it really exciting to read that CHWs’ work is being brought to the forefront through this article. And appreciate your passion for improved health services back home. The tireless efforts of CHWs are not always acknowledged and usually they are forgotten when it comes to capacity building programs or further training opportunities. Currently, the Australian Government through the Australia Awards Pacific Scholarships program offers in country training scholarships for a certificate in CHW Training and in-service candidates an opportunity to upgrade to Diploma and Undergraduate levels. Unfortunately, at completion of training, we’ve seen a significant drift to urban centres with their newfound enhanced skills. You have highlighted some approaches with the use of technology (mobile phones) that would really contribute to improving community health work. And if taken on board, I am sure those approaches can be very successful. I just hope all stakeholders involved in managing our health situation are optimistic, innovative, and caring to serve our people just as the CHWs do. Tank yu tru!

  • Hello Mikaela. Thank you for writing this interesting piece. Your passion for healthcare in PNG is clearly evident in the piece and you provide some useful examples.

    I have been conducting research on mobile phones in PNG for several years, including research into the use of mobile phones in the health sector. The best example of this is a maternal health hotline in Milne Bay Province. The toll-free service allows health workers in the province to call free-of-charge to the labour ward at Alotau Provincial Hospital at any time of the day or night. Information on the project, including published research, is available at: https://www.ahawatson.com/maternal-hotline .

    Western Highlands Provincial Health Authority established a health call centre, hiring a team of nurses to work on shifts, and making the phone number available to members of the public as well as health workers. This ambitious project did not last and I am at present conducting research into the reasons why some projects continue whilst others don’t work out.

    In your post, you mentioned my research in Orora village. Just a note that villagers were talking about household AM/FM radios, not HF/VHF radios, when they said that their radios were not always working. I can tell you though that there was no access to any HF/VHF radio in or near Orora when I conducted research there in 2009.

    Thanks again for your post.

    Amanda 🙂

  • It is good to hear that the promise of mobile health is actually working for CHWs in PNG. Do you think its use is best maximised when there is a doctor/medical professional formally available on the other end to provide regular tele-health services? Really interesting piece, thanks Mikaela.

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